These Terms and Conditions set out the basis on which Cleaners Harringay provides cleaning services to residential and commercial customers. By making a booking, using our services or allowing our cleaning operatives access to your property, you agree to be bound by these Terms and Conditions.
These terms are intended to form a legally binding agreement between you and Cleaners Harringay for each service booking. Please read them carefully before placing an order for any cleaning service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who makes the booking and is responsible for payment of the services.
Company means Cleaners Harringay, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Customer, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, after builders cleaning, office cleaning and related services.
Premises means the property, building or area where the Services are to be carried out.
Operative means an employee, subcontractor or representative of the Company who carries out the Services at the Premises.
2.1 Bookings may be made by the Customer through the Company’s accepted communication channels as specified on its official materials. The Customer must provide accurate and complete information about the Premises, required Services, preferred dates and times, and any access instructions.
2.2 All bookings are subject to availability. The Company will confirm the booking and proposed appointment time. No contract is formed until the Company confirms the booking and, where applicable, receives any required deposit or pre-payment.
2.3 The Customer is responsible for ensuring that the information provided at the time of booking is correct. If any details change, the Customer must inform the Company as soon as reasonably possible before the scheduled appointment.
2.4 The Company reserves the right to refuse any booking or to cancel or reschedule a booking where it reasonably considers that it cannot safely or properly provide the Services, including where access to the Premises is unsafe, unsuitable or not as described.
2.5 The Customer must ensure that someone with authority to grant access to the Premises is present at the agreed start time, or that suitable arrangements for key collection or coded entry are agreed in advance with the Company.
3.1 The Services to be provided will be as agreed at the time of booking. Any additional tasks requested by the Customer on the day of service are subject to the Operative’s available time and the Company’s approval and may incur additional charges.
3.2 The Company will provide the Services with reasonable skill and care, in line with industry standards for professional cleaning services.
3.3 Unless explicitly agreed otherwise, the price quoted is based on the information provided by the Customer and on an estimated time and service scope. If, upon arrival, the Premises are found to be in significantly different condition or larger than described, the Company may adjust the quote or decline to carry out the Services.
3.4 The Customer must ensure the Premises have working electricity, lighting, hot and cold running water and safe access. If these are not available, the Company may refuse to provide the Services and a cancellation fee may apply.
4.1 The Customer shall provide clear access to the Premises and remove any items that could reasonably be expected to obstruct or hinder the provision of the Services.
4.2 The Customer must secure any valuables or fragile items before the commencement of the Services. The Company will not be responsible for pre-existing damage or for items left in unsafe positions.
4.3 The Customer must inform the Company in advance of any particular hazards, risks, sensitive surfaces, or special requirements relating to the Premises or any items to be cleaned.
4.4 The Customer agrees not to directly engage or attempt to employ any Operative introduced by the Company to provide cleaning services independently, during the term of the agreement and for 12 months following the last date on which the Services were provided.
5.1 Prices for Services will be provided to the Customer prior to confirmation of the booking. Unless otherwise stated, prices are quoted per hour per Operative or as a fixed price for a specific service.
5.2 The Company reserves the right to adjust its prices from time to time. Any change in price will not affect a confirmed booking unless the service details are amended or the description of the Premises was inaccurate at the time of booking.
5.3 The Company may require a deposit or full pre-payment to confirm certain services, including but not limited to large, specialist or one-off cleaning services. Where a deposit is required, the booking is not secured until the deposit has been received.
5.4 Payment is due in accordance with the payment terms advised at the time of booking. This may include payment on completion of the Services or in advance, depending on the nature of the booking.
5.5 Payment methods accepted will be specified by the Company and may include card payments, bank transfers or other cashless methods. Where cash payments are accepted, this must be agreed in advance.
5.6 If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted by law, as well as any reasonable costs incurred in recovering the debt.
6.1 The Customer may cancel or amend a booking by giving the minimum notice specified by the Company at the time of booking. If the Customer cancels within the minimum notice period, a cancellation fee may apply.
6.2 For regular cleaning services, the Company may require a set notice period for cancellation of ongoing arrangements. Failure to provide the required notice may result in a charge equivalent to one or more scheduled visits.
6.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, staff shortages, extreme weather, access problems or other operational issues. In such cases, the Company will seek to offer an alternative appointment.
6.4 If the Operative is unable to gain access to the Premises at the agreed time due to reasons within the Customer’s control, including but not limited to absence, faulty keys or wrong addresses, this may be treated as a late cancellation and a full or partial service fee may be charged.
6.5 If the Customer wishes to change the service date, time or scope, the Company will use reasonable efforts to accommodate the change, but cannot guarantee availability. Changes may result in adjustments to the service fee.
7.1 If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as possible and, in any event, within 24 hours of the service being carried out for one-off or end of tenancy services, or before the next scheduled visit for regular services.
7.2 The Company will investigate any complaint and, where appropriate and at its discretion, may arrange for the relevant areas to be re-cleaned or may offer a partial credit or other reasonable resolution.
7.3 The Customer must allow the Company a reasonable opportunity to inspect and rectify any claimed shortcomings in the service. Failure to grant such an opportunity may limit the Company’s ability to provide a remedy.
8.1 The Company will take reasonable care when carrying out the Services. However, the Company’s total liability to the Customer, whether in contract, tort or otherwise, shall be limited to the value of the specific service in relation to which the claim arises.
8.2 The Company shall not be liable for any indirect, consequential or purely economic losses, including but not limited to loss of profit, loss of opportunity, loss of business, or any loss arising from delays, cancellations or rescheduling of the Services.
8.3 The Company is not liable for costs incurred by the Customer where cleaning results fail to meet the expectations of third parties, including but not limited to landlords, letting agents, inventory clerks or purchasers, unless a specific guarantee has been agreed in writing.
8.4 The Company is not responsible for wear, discolouration, pre-existing damage, faulty materials, or deterioration of surfaces and fabrics that occur as a result of normal cleaning processes where such issues existed or were likely present before the Services commenced.
8.5 The Customer must inform the Company in advance of any surfaces, materials or items that require special care or that may be damaged by standard cleaning products or methods. The Company shall not be liable for damage caused where this information has not been provided or has been incomplete.
8.6 The Company maintains appropriate liability insurance in line with its business activities. Evidence of insurance can be provided upon reasonable request.
9.1 The Company will comply with applicable waste management and environmental regulations when providing Services.
9.2 Household waste generated during the provision of Services will generally be placed in the Customer’s existing bins or waste containers, in accordance with local collection arrangements. The Customer remains responsible for the final disposal of domestic waste unless a specific agreement for removal is made.
9.3 The Company does not usually remove large quantities of waste, bulky items, construction rubble, hazardous materials, chemicals, clinical waste or electrical appliances. Where such removal is requested, it must be agreed in advance and may be subject to additional fees and specific regulatory requirements.
9.4 Hazardous or regulated waste, including but not limited to asbestos, sharps, chemical containers, paint, oils and certain electrical items, will not be handled or removed by the Company unless specifically agreed and legally permissible. The Customer is responsible for arranging appropriate specialist disposal services where required.
9.5 The Customer must ensure that any waste left at the Premises by the Company is stored and presented for collection in line with applicable local regulations and waste collection guidance.
10.1 Where the Customer provides keys or access codes to the Company, these will be treated with reasonable care and used solely for the purpose of providing the Services.
10.2 The Customer is responsible for ensuring that keys supplied are in good working order and that locks and entry systems function correctly.
10.3 The Company is not liable for any loss where access details have been shared by the Customer with third parties or where security issues arise from circumstances beyond the Company’s reasonable control.
10.4 At the end of any ongoing service arrangement, the Company will return any keys held on behalf of the Customer as agreed.
11.1 The Company is committed to operating in a safe manner. Operatives are instructed to follow health and safety guidelines while performing the Services.
11.2 The Customer must ensure that the Premises are reasonably safe for work and must inform the Company of any known health and safety risks, including but not limited to structural issues, exposed wiring, infestations or hazardous substances.
11.3 The Company reserves the right to withdraw an Operative from the Premises if they consider that their safety is at risk. In such circumstances, the Customer may be charged a cancellation fee.
12.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control.
12.2 In such circumstances, the Company will notify the Customer as soon as reasonably practicable and will use reasonable efforts to reschedule the Services.
13.1 The Company may collect and process personal data about the Customer in order to manage bookings, provide Services and administer its business.
13.2 The Company will handle personal data in accordance with applicable data protection legislation. The Customer’s details will not be sold to third parties and will be used only for legitimate business purposes or as required by law.
14.1 The Company may amend these Terms and Conditions from time to time. The latest version will apply to new bookings from the date it is made available by the Company.
14.2 For ongoing service arrangements, the Company will give reasonable notice of significant changes. Continued use of the Services following such notice will constitute acceptance of the updated terms.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
16.2 If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of the Terms and Conditions.
17.1 These Terms and Conditions, together with any written confirmation of booking and agreed service specification, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services.
17.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.
Cleaners Harringay is the right choice for all your cleaning needs in N4, so don't hesitate to book us today!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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