This Privacy Policy explains how Cleaners Harringay collects, uses, discloses and protects personal data for all customers in the Harringay area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data processed by Cleaners Harringay in connection with the provision of domestic or commercial cleaning services to customers in Harringay and the surrounding area. It covers information collected directly from you, generated during the provision of our services, or received from third parties acting on your behalf.
For the purposes of data protection law, Cleaners Harringay is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.
We may collect and process the following categories of personal data about you when you enquire about, book or use our cleaning services:
Identification data such as your full name and, where relevant, the name of your business or organisation.
Contact data such as your billing address, service address, and any other addresses you provide, as well as any contact preferences you communicate to us.
Service information including details of the cleaning services you request, property access instructions, notes about your specific requirements, and records of appointments, rescheduling and cancellations.
Payment and billing information such as records of payments made, the payment method used and any related invoicing details. We do not store full card details when payment is processed through an external payment provider.
Communication data including emails, messages, call notes and any other correspondence you have with us in relation to enquiries, bookings, complaints, feedback or support.
Technical and usage data where you interact with our online booking tools or digital platforms, such as basic device and browser information, date and time of access and pages viewed, to the extent necessary for security, booking management and service improvement.
Sensitive or special category data is not intentionally collected. We ask that you do not provide such information to us unless strictly necessary. If you do so, it will only be used for the purpose for which you supplied it and in accordance with applicable law.
We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the circumstances, this may include the following:
Contract: We process your data where it is necessary to enter into or perform a contract with you, such as arranging, managing and providing cleaning services, communicating with you about bookings, and handling payments.
Legal obligation: We process certain information to comply with legal and regulatory obligations, including record keeping, accounting and responding to requests from law enforcement or regulatory bodies where required.
Legitimate interests: We process data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This may include improving our services, managing our relationship with you, ensuring the security of our operations, handling queries and complaints, and protecting our legal rights.
Consent: Where required by law, we rely on your consent for certain types of processing. When we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use your personal data for the following purposes:
To respond to enquiries, provide quotes and confirm bookings for cleaning services.
To plan and deliver cleaning services at the agreed locations and times, including communicating any changes or updates.
To manage payment, invoicing, refunds and related financial administration.
To handle customer service matters such as questions, feedback, complaints or claims.
To manage our relationship with you, including sending essential service information that is necessary for the performance of our contract with you.
To improve and develop our services, internal processes and customer experience, using aggregated or anonymised information wherever possible.
To protect the security of our staff, customers, systems and property, and to prevent, detect and investigate fraud or other unlawful activity.
To comply with applicable laws and to establish, exercise or defend legal claims.
We do not sell your personal data. We may share your personal data with carefully selected third parties to the extent necessary for the purposes described above:
Cleaning staff and contractors who require access to your service address, contact details and relevant service information to carry out the cleaning services.
Payment service providers and financial institutions who process payments and assist with fraud prevention and chargebacks.
IT, booking and customer management service providers who supply or support our systems and act as data processors on our behalf.
Professional advisers including accountants, auditors, insurers and legal advisers, where necessary for business administration or the establishment, exercise or defence of legal claims.
Public authorities, regulators, law enforcement and courts where we are required to do so by law or where it is necessary to protect our rights or the rights of others.
Where we use third party processors, they are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect it.
Where it is necessary for us to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent legal mechanisms, to ensure your data is protected to a standard essentially equivalent to that in the UK.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal, accounting and reporting obligations.
Customer account and booking details are typically retained for a period that allows us to provide ongoing services, respond to any queries or complaints, and maintain accurate records for tax and accounting purposes.
Where data is no longer required for the purposes for which it was collected, and where we are not required by law to retain it, we will delete it or anonymise it so that it can no longer be linked to you.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or you withdraw consent and there is no other legal basis for processing.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the lawful basis, in which case we will stop processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw this consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who have a genuine business need to know it, using secure systems where appropriate and training staff on their data protection responsibilities.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any changes will take effect when the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how Cleaners Harringay processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our website or through the usual communication channels you use to arrange our services.
Cleaners Harringay is the right choice for all your cleaning needs in N4, so don't hesitate to book us today!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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