Terms and Conditions for Cleaners Harringay

These Terms and Conditions set out the basis on which our cleaning services are provided. By making a booking, accepting a quote, or allowing access to the property for a cleaning appointment, you agree to be bound by these terms. They apply to domestic and commercial customers using Cleaners Harringay services, including one-off visits, regular cleans, end of tenancy cleaning, deep cleaning, and specialist cleaning where available. Please read these terms carefully before confirming any service.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “your” mean the customer or person authorised to act on behalf of the customer. A booking is only confirmed once we have received the required information and have accepted the request. Any estimate or quotation is based on the details provided at the time and may change if the scope of work differs on arrival.

Scope of service means the cleaning tasks agreed in advance, together with any limitations discussed before attendance. We reserve the right to decline work that is unsafe, unlawful, or outside the capabilities of the team assigned. If the property condition, access arrangements, or requested tasks differ materially from the information supplied at the time of booking, we may revise the price, adjust the timing, or refuse to proceed until the matter is resolved.

To make a booking with Harringay cleaners, you must provide accurate information including the property address, type of premises, service requested, preferred date and time, access arrangements, parking restrictions if relevant, and any known hazards or special instructions. We may ask for photographs or additional details to help assess the work. The booking process is not complete until we have confirmed availability and provided acceptance in writing or by electronic message.

All bookings are subject to availability of staff, equipment, and the time required to complete the service. Where necessary, we may propose a revised appointment window to ensure the work can be carried out safely and properly. If a service requires a particular cleaner, machine, product, or preparation, we will identify this in advance where possible. Any instruction that is inconsistent with these terms may be declined.

It is your responsibility to ensure that the property is reasonably prepared for the agreed service. This includes granting access at the scheduled time, securing pets, removing valuables where appropriate, and ensuring that electricity and water are available if needed for the work. If access is delayed, the appointment may be shortened, rescheduled, or charged in full depending on the circumstances. We do not accept responsibility for wasted travel or waiting time caused by inaccurate information or lack of access.

Payments for cleaning services are due according to the payment method and schedule confirmed at the time of booking. For standard appointments, payment may be required in advance, on completion, or in part before and part after the service, depending on the arrangement agreed. For larger or recurring contracts, we may issue an invoice with specified payment terms. Unless stated otherwise, all prices are quoted in pounds sterling and are inclusive or exclusive of VAT according to the service description.

We may require a deposit to secure a booking, particularly for peak periods, larger properties, specialist work, or appointments requiring substantial preparation. Deposits are usually non-refundable except where we cancel the service or otherwise agree in writing. If additional work is requested during the appointment, the final charge may increase to reflect the extra time, labour, materials, or equipment used. Any price change will be explained as soon as reasonably practical.

Late or failed payments may result in suspension of future services, recovery action, or the charging of reasonable administrative costs where permitted by law. You must pay all undisputed sums by the due date. If you believe an invoice is incorrect, you should notify us promptly with clear reasons so that we can investigate. We may withhold future appointments until outstanding balances are settled in full. Payment by a third party does not release you from liability unless we agree otherwise in writing.

Cancellations and rescheduling are permitted subject to notice requirements. If you wish to cancel or amend a booking, you must give us reasonable notice so that the appointment can be released and allocated elsewhere. The amount of notice required may vary depending on the service type, size of the job, and level of preparation involved. Where a specific cancellation policy has been communicated in writing for your booking, that policy will apply.

If you cancel with insufficient notice, fail to provide access, or are not present where attendance is required, we may charge a cancellation fee, retain any deposit, or apply the full service fee where the booking could not reasonably be reallocated. Where a cleaner has already been dispatched or has arrived at the property, costs may include travel and waiting time. We will always aim to act fairly and proportionately when applying cancellation charges.

We may reschedule or cancel a booking due to illness, severe weather, safety concerns, equipment failure, staff shortages, or any other event beyond our reasonable control. In such cases, we will use reasonable efforts to offer an alternative appointment. If we cancel and cannot agree a suitable replacement, any prepaid amount for the cancelled service will be refunded or credited, as appropriate. We will not be liable for indirect losses caused by cancellation where the law allows us to exclude such liability.

Liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing cleaning services, but we cannot guarantee that every stain, mark, odour, or defect will be removed, particularly where surfaces are delicate, aged, porous, or previously damaged. Some materials may react unpredictably to water, detergents, heat, abrasion, or standard cleaning techniques. You are responsible for informing us of any known sensitivities, fragile items, hidden damage, or special care requirements.

We are not responsible for pre-existing damage, wear and tear, manufacturing defects, faulty fixtures, inadequate maintenance, or deterioration revealed during the course of cleaning. Where items are especially valuable, fragile, irreplaceable, or of sentimental importance, you should remove them from the work area before the appointment unless you have expressly asked us to handle them and we have agreed in writing. We may refuse to clean certain items or surfaces if, in our opinion, there is a significant risk of damage.

If we cause direct loss or damage through negligence, our liability will normally be limited to the lesser of the cost of repair or replacement, or the amount paid for the relevant service, unless a different limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. You must notify us of any claim within a reasonable time after discovering the issue and provide supporting information so that we can investigate.

Waste regulations apply to any removal, handling, or disposal of waste generated during cleaning. We will only manage waste in accordance with applicable UK law and local rules. Unless otherwise agreed, our standard service covers the collection and disposal of routine cleaning waste such as packaging, disposable cloths, and minor debris produced directly by the service. We do not provide general rubbish clearance, builders’ waste removal, or hazardous waste handling as part of a standard cleaning booking.

You must tell us in advance if the property contains waste that may be regulated, hazardous, contaminated, or otherwise requiring special handling. This includes, but is not limited to, chemicals, sharps, clinical waste, asbestos, bodily fluids, mould in significant quantities, pest-infested materials, batteries, paint, solvents, or electrical waste. Where such waste is present, we may refuse to touch it, require specialist arrangements, or suspend work until the hazard has been safely managed by an appropriately qualified provider.

If we agree to remove any waste as part of the service, you confirm that you have the right to authorise us to handle it and that it is lawfully placed for disposal. You remain responsible for ensuring that waste is presented, segregated, and stored in a lawful manner before collection. We may refuse to remove items that breach waste regulations, create a health and safety risk, or exceed the scope of the agreed service. Any additional disposal fees will be discussed before they are incurred wherever possible.

Customer responsibilities include ensuring a safe working environment, reasonable access, and accurate information about the property. You must notify us of alarms, security systems, restricted access points, fragile surfaces, pets, children, or any condition that could affect the performance of the work. If you ask us to move objects, open cupboards, handle appliances, or access private areas, you accept responsibility for ensuring that this is permitted and safe.

We may ask you to confirm that the premises are fit for the service requested. If the property is excessively cluttered, unsanitary, unsafe, or inaccessible, we may not be able to complete the service fully. In such cases, the appointment may be shortened, changed, or cancelled, and charges may still apply where time or resources have already been committed. We will always aim to complete as much work as is reasonably possible within the conditions presented.

Our staff are entitled to work in an environment free from abuse, harassment, threats, discrimination, or intimidation. We may stop work and leave the premises immediately if any team member feels unsafe or reasonably believes that continuing would expose them to risk. The service fee may still be payable if work is abandoned due to conduct, unsafe conditions, or serious breach of these terms by the customer or any occupier.

Products and equipment used during the service may be supplied by us or by you, depending on the arrangement. Where you provide products, you are responsible for ensuring they are suitable, safe, and compliant with any manufacturer instructions. We are not liable for adverse results caused by unsuitable products, incorrect dilution, poor-quality equipment, or hidden defects in items supplied by the customer. If we consider a product unsafe or inappropriate, we may decline to use it.

We may use professional-grade cleaning agents and equipment chosen for their suitability to the task. Although we aim to use environmentally responsible methods where practical, not every service can be completed with the same products or techniques. If you have allergies, sensitivities, or ethical preferences, you should tell us in advance so that we can assess whether reasonable adjustments are possible. Any agreed adjustment may affect price, scope, or completion time.

Complaints and remedies should be raised promptly after the service so that we have a fair opportunity to inspect the issue and, where appropriate, return to rectify it. Any remedial action will be assessed in light of the original scope, the condition of the property, and the time available. Our aim is to resolve concerns reasonably and efficiently. Where a remedy is offered, this may include a re-clean, partial refund, or other suitable solution at our discretion and in line with legal obligations.

Force majeure applies where performance is prevented or delayed by events outside our reasonable control, including severe weather, fire, flood, epidemic, public disruption, strikes, transport interruption, utility failure, or government restriction. In such circumstances, we will not be responsible for any resulting delay or non-performance to the extent permitted by law. We will take reasonable steps to minimise disruption and, where possible, offer an alternative appointment once the issue has passed.

Privacy and data handling is limited to what is necessary to manage bookings, provide services, issue invoices, and comply with legal obligations. We will use customer information responsibly and only for legitimate business purposes connected with the service. Where records are retained, they will be stored securely and for no longer than necessary, subject to legal and accounting requirements. This clause does not replace any separate privacy notice that may apply.

Changes to these terms may be made from time to time to reflect legal, operational, or service updates. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or agreed otherwise. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in force. Any failure by us to enforce a right immediately does not waive that right.

Governing law and jurisdiction for these terms is the law of England and Wales. Any dispute or claim arising out of or in connection with the service, the booking, or these terms shall be governed by English law and dealt with by the courts of England and Wales, unless another jurisdiction is required by applicable law. These terms are intended to be read as a legal service page and should be interpreted in a practical and fair manner.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for cleaners in Harringay. You also confirm that you are authorised to arrange the service on behalf of the property owner, occupier, landlord, tenant, or managing agent where relevant. If any clause conflicts with mandatory consumer law, that law will prevail to the extent of the conflict.

Final acknowledgement: all services are provided subject to availability, suitability, and compliance with these terms. We reserve the right to refuse or discontinue service where a customer request is unlawful, unsafe, or materially outside the agreed scope. In accepting a booking, you agree to cooperate with reasonable operational requirements and to act in good faith throughout the service relationship.